Refund and Returns

Due to the nature of thebusiness, all sales are final. Please choose your purchases carefully.
  • There are absolutely no returns on any thread or fiber.
  • Special Orders and Custom work canvases are not returnable.
  • Shipping and handling are not refundable ever.
  • Gift cards are not refundable and may only be exchanged forin-store merchandise or applied to pre-orders. All other restrictions regarding refunds apply.
Please get in touch if you have questions about your specific item of concern.. The best way to reach us is via email at hello We will typically respond with in 24 hours unless it is a weekend or holiday.

Deposits and Special Orders

We require a 50% non refundable deposit for any special order. Special orders are any item not typically stocked, custom work, finishing and other items purchased by request.
We require a 25% desposit for all classes when signing up to hold your spot. 100% of the total class fee and full kit will be due 7 daysahead.  We appreciate that one’s schedulecan come under duress and attendance might not be possible in person. We willmake every effort to accommodate your cancellation with 3 days notice.  But if we can’t you will forfeit 50% of theclass fee. Any cancellations less than 3 days prior will incur a 50% nonrefundable service charge.